Frequently Asked Questions
Find answers to common questions about our security services, technology, and operations.
General Questions
Regent Security provides comprehensive security services including armed and unarmed guards, central monitoring systems (CMS), K9 canine units, emergency response teams, security training, and consultancy services.
Regent Security has been operating since 1997, providing 27+ years of security expertise across Malaysia.
Yes, Regent Security is fully licensed by the Ministry of Home Affairs (KDN) and holds multiple certifications including ISO 9001:2015, PIKM membership, and APSA membership.
Yes, we provide security services across Malaysia with headquarters in Selangor and branches in Johor, Kelantan, Sarawak, Pulau Pinang, and Negeri Sembilan.
Services & Pricing
Armed security provides protection for high-risk facilities and assets, while unarmed security focuses on access control, patrolling, and general security duties. The choice depends on your specific security needs and risk assessment.
Our Central Monitoring System provides 24/7 remote surveillance of CCTV, alarms, and access control systems. Our trained operators monitor multiple sites and respond immediately to security breaches.
Yes, we offer customizable security packages through our On-Demand Security Services (ODSS). Our consulting team will assess your needs and design a package that fits your budget and requirements.
Our security personnel undergo comprehensive training at our Security Academy, covering access control, emergency response, customer service, and specialized training for armed guards and K9 handlers.
Support & Operations
Yes, we provide 24/7 customer support and emergency response. Our central monitoring system operates around the clock, and our helpdesk is always available.
Our Emergency Response Team is trained for rapid deployment. Response times vary based on location and urgency, but we prioritize immediate response to all security incidents.
Our CMS system immediately alerts our operators, who initiate response protocols. Depending on the severity, this may include dispatching security personnel, contacting authorities, and implementing emergency procedures.
Yes, we offer security consultancy services including risk assessments, security audits, and development of comprehensive security plans tailored to your specific needs.
Technical & Technology
Yes, our systems are designed for seamless integration with most existing security infrastructure including CCTV, access control, and alarm systems.
We use advanced AI-powered surveillance systems, real-time monitoring dashboards, GPS patrol tracking, and automated incident detection systems.
Yes, our Security Academy includes training on various security technologies including access control systems, surveillance equipment, and monitoring platforms.
We comply with Malaysian data protection laws and implement strict security protocols for all data handling, surveillance footage, and client information.